Thank you for shopping at Xiaomi Store!

At Xiaomi Store work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operations exceptional scenarios do arise. If for any reason are not satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

If in the unlikely case that you received a defective item from us (excluding damage from your own use), kindly contact us within 2 days of your purchase with your concern and the photos of the items delivered, and we will gladly replace it.

1. This return and exchange policy only covers items purchased at www.xiaomistore.com.ph

2. Merchandise with factory defect or damage may be returned and exchanged within 7 days from the date of receiving your order. Returned items will still be subject to inspection and evaluation.

3. For return and exchange requests, please email us your complete order information form at xiaomistore.com.ph@gmail.com. Please use the order number as the subject of the email.

Once you’ve sent the request, kindly wait for our Customer Support to get back to you regarding the status of your return and exchange request.

Order Information Form:

Your Name (as it appears on your order):

Order Number:

Proof of Purchase:

The item(s) you wish to return:

Reason for return or exchange:

Other applicable photos that may support your request:

 

4. Return and exchange requests must be accompanied with the invoice or receipt that is clear and readable. The invoice and receipt must not be tampered or altered. Request(s) and/or item(s) that are not accompanied with the original receipt is/are not eligible for return and exchange.

5. All return and exchange requests are subject to inspection and evaluation. All packages, including original box/containers, tags, booklets/manuals, plastics and shrink wrap must be unmarked and not defaced in any manner and must be included when returning the merchandise.

6. Products purchased with a discount can be exchanged based on the net amount after discount.

7. In case the replacement product or its close variant are not available in stock, the customer may choose another item of the same or higher value, depending on stock availability. The customer will be charged the difference for a replacement item with a higher value.

Kindly take note that the customer will shoulder the shipping expenses.

9. We reserve the right not to replace items that have already been tampered or vandalized by the customer.

10. We can only accept returns of purchases made from www.xiaomistore.com.ph. Item(s) purchased at a 3rd party or other resellers must be returned directly to them and is/are subject to their return and exchange policy.

11. As stipulated in the Consumer Act of the Philippines, the following are not entitled to an exchange:

a. Damage caused by mishandling
b. Change of mind